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Effective Date: 30/05/2024

1. Introduction

At Ez Christmas Gifts, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

  • Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Return Time Frame: You have 30 days from the date you received your item to initiate a return.

3. Return Process

  1. Initiate a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to return your item.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

  • Refund Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
  • Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.
  • Refund Time Frame: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Exchanges

  • Eligibility for Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [email protected].
  • Exchange Process: To initiate an exchange, please follow the same steps as the return process.

6. Damaged or Defective Items

  • Notification: If you receive a damaged or defective item, please notify us within 7 days of receipt at [email protected] with details of the damage or defect.
  • Resolution: We will arrange for a replacement or refund as soon as possible.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Ez Christmas Gifts
1985 Del Amo Blvd, Torrance, California (CA), 90501, United States.
Email: [email protected]
Phone: +1(909)970-4051